All items sold above a 20% discount are final sale. There are no exceptions to this policy.
DOMESTIC SHIPPING COSTS
All orders ship from California, USA.
Standard Domestic Shipping (3-5 business days): $5.95 flat rate
Priority Shipping (1-3 business days): $12.95
Free shipping applies to all domestic orders $100 and up.
INTERNATIONAL SHIPPING COSTS
All orders ship from California, USA.
International Orders: $30 flat rate
ORDERS & SHIPPING
Please allow 3-5 business days for delivery. All orders will be shipped ground unless expedited shipping is selected at checkout.
Expedited orders are still subject to our processing times. Please allow 3-5 business days for your order to process. Once your order dispatches, you will receive a shipping confirmation. Please allow 48 hours for your tracking number to begin working.
Coco & Ives is not liable for lost or stolen packages. Lost & damaged packages must be reported and dealt with directly through the carrier. We are not able to alter or cancel orders after they have been placed. Packages that are refused are not considered a return and therefore will not be accepted.
Due to our small collection sizes we are unable to issue exchanges, and are only able to refund purchases in their original payment form or issue store credit. If you would like to exchange your item for a different size or color we recommend initiating a return and ordering the new item separately. Pricing adjustments are only accepted if the original purchase was within 24 hours of the requested adjustment, and the item in question is still in stock in the size, style, and color it was originally purchased in.
We hope you love your new purchase. If it's not exactly what you're looking for you have 14 days from the date of delivery to initiate a return on domestic orders.
Returns must meet ALL return criteria:
-Full priced items in new condition
-in original packaging with tags still on.
We reserve the right to refuse any returned item that not meet the return criteria. In this case, the customer will not be refunded and the cost of sending the item back to the customer will be the customer's responsibility.
Returns must be approved by Coco & Ives prior to shipping, and mailed with a Coco & Ives issued prepaid return label. Packages sent without pre-approved label and tracking number will not be issued a refund. Faulty items must be brought to Coco & Ives' attention within the 14 day return window or else the item is ineligible for return. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. There are no exceptions to this policy.
A flat rate return shipping cost and restocking fee of $15 will be deducted from the customer's refund unless the customer has received a faulty item. All items meeting return criteria will be issued refunds (excluding return shipping cost) within 30 days of Coco & Ives' receipt of item.
Please note items sold above a 20% discount are final sale.
International orders are final sale and are not eligible for refunds.
We offer international shipping through DHL and other Express International Shipping Carriers. All International orders will ship at a flat rate. Please allow up to 7 business days once your items has shipped.
All customs, duties and tariffs are the sole responsibility of the customer and please note orders may experience holds and delays due to customs. The customer assumes all costs associated with declaration value and tariff costs in the country they are shipping to. We are not responsible for lost or damaged parcels. If your parcel is missing or has been damaged please contact your carrier. If you have any questions regarding import fees please contact your local carrier facility.
International orders are final sale and are therefore not eligible for refunds. We will not take responsibility for items that are lost or damaged during international shipment once the package dispatches from the our facility. If the package is lost or damaged after it leaves our shipment facility it is up to the customer to report and deal directly with the mail carrier used. Please note we are unfortunately not able to track international shipments once they leave the United States.
Coco & Ives reserves the right to alter our return and shipping policies at any time without notification to the customer.
If you have any questions regarding your order, shipment or return please contact us at firstname.lastname@example.org.