We hope you love your new purchase. If it's not exactly what you're looking for you have 7 days to initiate a return.
We accept returns of items that meet all of the following return criteria:
- Item is unwashed
- Item is unworn
- Item is undamaged
- Item is in new condition
- Original tags are attached
- Return is initiated within 7 days of delivery
We only accept returned packages that have been:
- Approved by Coco & Ives prior to shipping
- Returned with a Coco & Ives issued prepaid return label
Approved returns will be emailed a prepaid shipping label. Please affix label to your package and send via USPS. Packages sent without pre-approved label and tracking number will not be issued a refund.
All items are inspected upon return. If an item does not meet all the return criteria customer will not be refunded and the cost of sending the item back to the customer will be the customer's responsibility.
Return shipping costs will be deducted from the customer's refund. All items meeting return criteria will be issued refunds (excluding original and return shipping costs) within 2 weeks of Coco & Ives' receipt of item.
Flawed or damaged items must be brought to Coco & Ives' attention within the 7 day return window or else the item is ineligible for return. There are no exceptions to this policy.
Due to our small collection sizes we are unable to issue exchanges, and are only able to refund purchases or issue store credit in their original payment form. If you would like to exchange your item for a different size or color we recommend initiating a return and ordering the new item separately.
If you have any questions get in touch!
Please note only full priced items are eligible for refunds. International orders are final sale and are not eligible for refunds.